Frequently asked questions

Wallets, offline payments, swaps, fees and security — explained.

Answers

Still stuck?

Dial the SIMPay USSD code and choose Support, or reply HELP to any SIMPay SMS. For developers, the API reference documents every endpoint and webhook.

API reference →Terms of agreement →Recovery phrase and key export →

Answers

What is SIMPay?

Do I need a smartphone or the internet?

Which chains and assets are supported?

Is SIMPay self-custodial? Where are my keys?

What happens if I lose my phone or forget my PIN?

How do I add a token that SIMPay does not list?

How does the crypto ⇄ cash swap work?

What exchange rate and fees apply?

Can I connect SIMPay to a dApp?

How does the referral programme pay out?

How fast are deposits detected?

Is SIMPay live on mainnet?

Still stuck?